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The all-in-one guide to collecting payments online with CardUp

The CardUp Team Jan 10, 2022 10:30:00 AM
The all-in-one guide to collecting credit card and PayNow payments with CardUp

Delayed payments are a big pain for businesses.This issue plagues about 60% of all SMEs in Singapore and is a big worry for many companies. When left unchecked,delayed payments pile up, leading to financial uncertainties and cashflow crunches in the foreseeable future.  

This potential hiccup can be better anticipated or even averted by having good business practices in place, such as by improving your payables, gaining better understanding of cash flow and maximising capital on-hand. An area that is often less prioritised however, is for businesses to improve their receivables. “How can I get my customers to pay me on time, or better still, on time regularly?”


CardUp’s no-code solution lets you accept credit card or PayNow payments with no hassle

Our platform helps businesses like yours collect digital payments more easily, with no hassle or operational setup in a smarter and much more seamless manner...

  • ...with no hassle: Unlike other card-accepting and digital solutions, there is no need for your business to set up or integrate with any payment gateways or terminals. There is no tech knowledge or training required!
  • ...and zero transaction fees: For a limited time only, enjoy 50% off CardUp fees on all payments collected by credit card and 0% fee for PayNow - if you choose to pass your credit card fees to your customers, this means it’s completely free for you to get started!



Fill in the form below and we'll be in touch to get you started:


This allows your business to start accepting credit card payments and for your customers to pay you via credit cards or PayNow anytime, anywhere – improving your cash flow.

Here’s all you need to know about CardUp Collect.


How does CardUp enable you to collect card payments?

How does it work?

CardUp allows your business to offer more convenient payment methods to your customers. There'll be no transaction fees or hassle on your part - with none of the complicated technical setups or operational disruptions.

Your clients will be able to make digital payments in one click to your business anytime, anywhere, either via their favourite credit cards, or via PayNow.


What payment collection options am I offered?

Through CardUp’s solutions, you’ll be able to collect card and PayNow payments from your customers through multiple features suitable for different use cases:


  Generic Payment Page Custom Payment Page Payment Requests Xero Plugin Custom API
Used for: Collecting different amounts from many different customers Collecting a fixed amount from many different customers Collecting one-to-one payments with a unique link per customer Collecting credit card payments directly from your Xero invoices Collecting payments directly from your app or website
Setup Available by default - simply share your page with your customers

One payment page per fixed amount you wish to collect

Requires fixed payment amount 

One payment request link per customer payment

Requires payment amount and customer details (name, email, phone number)

One-time setup with Xero One-time setup through custom integrations
Customer input upon visiting URL Payment amount, payment reference and card details (if paying by card) Payment reference and card details (if paying by card) Card details (if paying by card) Card details Depends on setup
Popular with:
  • Co-living spaces
  • Education providers
  • Event organisers
  • Co-living spaces
  • Education providers
  • Event organisers
  • Business service providers
  • Education providers
  • Businesses using Xero
  • Investment platforms
  • Retailers
  • Education providers



Payment Pages (Generic and Custom)

After setting up your account, you will automatically receive a custom-branded Payment Page automatically. This is a unique URL which you can share with your customers, where they can pay you digitally anytime, anywhere. Think of it as your very own e-commerce checkout page! You also have the option of fixing a fixed payment amount by setting up Custom Payment Pages.


Payment Requests

If you wish to collect a specific amount for an invoice from a specific customer, you can also send them a Payment Request via their preferred communication channel (SMS, email etc). By doing so, you’d be able to track each payment’s status and see at a glance which payments have been made. 


Xero Plugin

If you are currently using Xero, you may also connect our plugin to directly collect card payments from your Xero-issued invoices. Payment statuses are also automatically reconciled on both platforms, saving you precious time and ensuring 100% accuracy! 


Custom APIs and integrations

If you have more specific needs, our solutions can also be customised to fit your existing payment flows and be integrated on your website, mobile app and more. We also are integrated with popular accounting software such as Xero, giving you the automatic reconciliation and monitoring you deserve.


Benefits of using CardUp

Our platform simplifies your receivables process by allowing your customers to make credit card and PayNow payments. This allows your business to:


Get paid faster

If your business accepts digital payments like credit cards or PayNow through CardUp, all payments will get transferred to your account within a day. CardUp’s no-code solution makes this process much faster than the traditional means of accepting payments. Unlike accepting card and PayNow payments via point-of-sale terminals or payment gateway integrations, CardUp’s no-code solution requires zero technical implementation.    

Get paid faster with CardUp

After setting up CardUp’s platform to collect credit card or PayNow payments, your business will get its own customised payment URL that can be shared with your customers through invoices, websites, or through your sales reps. When your customers visit this link, they can select to pay you either via their credit cards or through PayNow, anytime, anywhere. By giving them a convenient way to pay, you will spend less manpower and resources chasing late and delayed payments.


Save 2 days each month on chasing payments

We know how much time it takes to manually process payments. With an option to collect digital payments, you can minimise the need to process cash or cheque payments. In addition to time costs, these manual payment methods also come with an inherent risk for human error.

When your customers instead use their credit cards or pay via PayNow, you will receive the payment directly into the bank account of your own choice within three business days. It’s faster, safer and simpler!

Simplify receivables management with CardUp

To make things simpler, these payments will also be logged as separate transactions from each of your individual customers, for individual invoices. They can be viewed on your dashboard, along with all past and upcoming payments, making reconciliation a breeze. This is unlike accepting card or PayNow payments through other means, where you still need to manually trace, match and reconcile each payment that comes through. Through our solution, you’d be able to, at one glance, tell which specific payments have been paid, and which haven’t!


Offer customers their preferred payment method

Digital payment options provide your customers with even more reason to work with you. With the option of paying you through their preferred means, it’ll make it easier and more likely for them to choose you over another business which introduces more friction through troublesome payment means. 

Offer customers their preferred payment method with CardUp

For credit cards specifically, they are now able to tap on their credit card lines to pay you on time, while enjoying an interest-free period of up to 2 months before their credit card bill is due at the end of next month. On top of that, your customers can accrue miles, points and cashback from their payments to you on any Visa, Mastercard, UnionPay or American Express credit cards. This brings them additional savings and makes it rewarding for them to do business with you, along with the many other benefits of using a credit card that they can enjoy.


Integrate with your existing tools

Lastly, if you are currently using an accounting platform like Xero for your business, you’d also be pleased to know that our platform works perfectly with Xero through our integration, which allows your customers to pay you directly from your Xero-issued invoices. Your payment will also be automatically reconciled and marked as paid on both your CardUp and Xero dashboards. 

Integrate CardUp with your existing tools

If you require a more customised and personalised solution, you can also choose to embed our payment option via API on your website, platform or an app which will further enhance the payment experience of your customer.


How do I get started?

If you haven’t already noticed, setting up your company on CardUp is really easy! It takes less than 10 minutes to set up an account and requires no technical implementation, and you can be ready to go in just a day. Here’s how it works:


Step 1: Sign up

Sign up for a CardUp business account by providing your email and password.

Sign up for CardUp

Step 2: Dashboard

Click on the 'Set up' button on your dashboard (under 'Start collecting payments')

Set up on your dashboard

Step 3: Set up account

You'll land on a page that highlights the benefits of using CardUp Collect, along with the eligibility criteria for Collect. Click on the 'Setup now' button on this page (on the top right)
Set up your CardUp account

Step 4: Complete personal details

In order to comply with MAS regulations, we'll need your personal details. You can choose whether you want to provide your personal details through MyInfo / manually

Complete your profile

Step 5: Complete business profile

After providing your personal details, you'll need to provide your business details and you'll have to submit your business' ACRA profile 

Complete your business profile

Step 6: Set up collection details 

Once you've submitted your business details, you'll need to provide your bank account details and your bank statement. This is where you'll receive your payments. You'll also need to answer a few questions about the average amount you'll collect through CardUp

Set up your payment collection

Once you submit these details, you're done! CardUp team will review your details and get back to you within 1 business day if we need any additional information.

Once our team approves your Collect account, we will send you a personalised online payment link that you can share with your customers and clients to start collecting payments!


How do my customers pay me?

Your customers can make payments to you either via credit cards or (New!) PayNow QR. 

Read: How does my customer make a credit card payment to my company?

Read: How does my customer make a PayNow QR payment to my company?


Where do I begin?

Sign up for your free CardUp for Business account in a few clicks here. Already an existing user? Log in to your account and request access on your dashboard!


Limited time offer: Collect payments completely free with 0% fee for you and your customers

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